Thank you for choosing our film and film development services! To ensure a smooth and satisfactory experience for our customers, please review the following sales policy:

1. Product Availability:

   • Our inventory includes a variety of 35mm and 120 films for purchase, as well as film development services.

   • We strive to keep our inventory well-stocked, but please note that product availability may vary. In case a specific film or service is temporarily out of stock, we will do our best to inform you promptly and provide alternative options if available.

2. Pricing:

   • The prices for our films and film development services are clearly displayed on our website or provided upon request.

   • Prices are subject to change without prior notice, but any changes will not affect orders that have already been placed.

3. Placing an Order:

   • Orders can be placed through our website, over the phone, or in-person at our store.

   • Please ensure that you provide accurate and complete information when placing an order, including the desired film type, quantity, and any specific instructions for film development.

4. Payment:

   • Payment is required at the time of placing your order.

   • We accept various payment methods, including credit/debit cards, cash, or other forms of electronic payment. Please refer to our accepted payment methods for more details.

5. Order Processing and Shipping:

   • We strive to process and fulfill orders in a timely manner.

   • If the ordered items are in stock, they will be prepared for shipping or pickup as soon as possible.

   • Shipping fees, if applicable, will be calculated and added to your order total during the checkout process.

6. Returns, Refund and cancellation:

   • We gladly accept returns or refund for fully unopened films/items within 7 days after purchasing; there is NO REFUND after purchasing any items after 7 days.
     
     Unfortunately, we cannot process returns for opened film boxes.
     Should you encounter any issues with your order, please reach out within 7 days of receipt, and our team will assist you in resolving the matter promptly.

   • Customers are responsible for return postage costs. 

   • J&A Photography Studio has all the right to cancel any order that they think are scam or fraudulent.

7. Customer Satisfaction:

   • Our goal is to provide high-quality films and reliable film development services. If you have any concerns or questions regarding our products or services, please don't hesitate to reach out to us. We value your satisfaction and will make every effort to address any issues that may arise.

8. VIP membership: 
   • All purchases of our VIP membership are non-refundable unless cancelled manually by the user.
   • By purchasing the membership, you agree to accept any changes or updates we make to the membership benefits or terms.
   • Once purchased, the membership signifies your agreement to the outlined terms and conditions.
   • For any questions regarding our policies, please contact our customer support team for clarification

By placing an order with us, you acknowledge and agree to comply with the above-stated sales policy.

If you have any further questions or require additional information, please feel free to contact us.